Privacy Policy

1. Introduction

Call Us AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service for restaurants.

By using our service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

• Restaurant business information (name, address, phone number)
• Contact person information (name, email, phone number)
• Payment information (processed securely through Stripe)
• Account credentials and login information

2.2 Customer Call Data

• Phone numbers of customers calling your restaurant
• Order details and customer preferences
• Call recordings and transcripts (if enabled)
• Customer interaction patterns and preferences

2.3 Technical Information

• Device and browser information
• IP addresses and location data
• Usage analytics and service performance data
• Error logs and system diagnostics

3. How We Use Your Information

• Provide and maintain our AI receptionist service
• Process customer orders and manage restaurant operations
• Improve our AI algorithms and service quality
• Send service updates and important notifications
• Process payments and manage billing
• Provide customer support and technical assistance
• Comply with legal obligations and enforce our terms

4. AI Processing and Data Handling

Our AI receptionist processes customer calls and orders to provide automated restaurant services. This includes:

• Natural language processing of customer requests
• Order management and kitchen communication
• Customer preference learning and personalization
• Quality assurance and service improvement

All AI processing is conducted securely and in compliance with applicable data protection laws.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party services (Stripe for payments, hosting providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly authorize us to share information

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and monitoring
• Employee training on data protection
• Incident response and breach notification procedures

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services and develop new features

Customer call data is typically retained for 12 months unless you request earlier deletion.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

10. Third-Party Services

Our service integrates with third-party services:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Hosting Providers: Cloud infrastructure and data storage
• Analytics: Service performance and usage analytics

These services have their own privacy policies, and we encourage you to review them.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Updating the "Last updated" date at the top of this policy

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us.

15. Legal Basis for Processing (EU Users)

If you are in the European Union, we process your information based on:

• Contract: To provide our services and fulfill our obligations
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations